This is a comment we hear from many clients. Or something along the lines of “This is probably a silly question, but…” or “I’m really dumb when it comes to computers.”
To be honest with you, no, we don’t think you’re stupid. And this is why…
You’ve found yourself in a situation where you have a problem with your computer. You’ve realised you’re unable to sort it out yourself. So, you’ve contacted us for help. That is a very smart thing to do!
You’ve asked us to help you with something that is not part of your skillset. It would be wrong for us to assume you have the knowledge and expertise to resolve the problem. Otherwise, why did you call us in the first place?
It’s the same as a computer technician requesting the services of any other professional like a travel agent, a doctor, or a builder. We would request their service to book a holiday, make us healthy, or build a house. They have the years of expertise to provide a service we can not do ourselves.
You have your own area of expertise and it would likely be something your computer technician knows very little about! So, the next time you don’t know something about computers, don’t feel bad. Let the experts help you out.